Returns Policy

Damaged or Incorrect Items

We will gladly assist in the event that: You receive a damaged product, or You receive the incorrect item To qualify for a replacement: Notify us within 48 hours of delivery Provide clear photographic evidence of the issue Ensure the product remains unused and in original packaging Once verified, we will: Replace the product at no additional cost, or Provide a refund where applicable

Refunds (If Applicable)

Refunds are only issued in the following cases:

  • Stock unavailability after purchase
  • Verified damaged or defective items
  • Incorrect items delivered

Approved refunds will be processed within 7–10 business days.

Privacy Policy

ShoeWize respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Information We Collect

We may collect and process the following personal information:

  • Full name
  • Contact details (email address, phone number)
  • Delivery address
  • Billing information
  • Purchase history
  • IP address and browsing behaviour (via cookies)

How We Use Your Information

Your personal information is used to:

  • Process and fulfill orders
  • Communicate order updates
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only with your consent)

Lawful Basis for Processing

We process your personal information:

  • With your consent
  • To fulfill a contractual obligation
  • To comply with legal and regulatory requirements

Sharing of Information

We do not sell or rent your personal information. We may share your information with:

  • Payment gateways
  • Courier and delivery partners
  • IT and website service providers
  • All third parties are required to safeguard your information.

Data Security

We take reasonable technical and organizational measures to protect your personal information from:

  • Loss
  • Unauthorized access
  • Misuse

However, no online platform can guarantee absolute security.

Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Personalize content You may disable cookies in your browser settings.

Your Rights (Under POPIA)

You have the right to:

  • Access your personal information
  • Correct or update your data
  • Request deletion of your data
  • Object to processing for marketing purposes
  • Withdraw consent at any time

To exercise these rights, please contact us.

Retention of Information

We retain your personal information only as long as necessary for:

  • Order fulfillment
  • Legal and tax obligations
  • Business operations

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

Changes to This Policy

We reserve the right to update this policy at any time. Updates will be posted on this page.