Terms & Conditions
Shoewize (“we”, “us”, “our”) Last updated: 31 August 2026
Registered business name: 132 Holdings PTY LTD
Registration number: 2025/789271/07
Contact email: shoewizesa@gmail.com Website: https://shoewize.co.za/
1. Acceptance of These Terms
1.1 These Terms and Conditions (“Terms”) govern your access to and use of https://shoewize.co.za/ (the “Site”) and any purchase you make from us.
1.2 By browsing the Site, creating an account, or placing an order, you agree to be bound by these Terms, our Returns and Refunds Policy, our Shipping Policy, and our Privacy Policy, all of which are incorporated into this agreement by reference.
1.3 Please read these Terms carefully, in particular clauses 9 (Payment), 13 (Limitation of Liability), and 14 (Indemnity), as they limit our liability to you. If you do not understand any clause, or you are unsure of your rights, please contact us before placing an order, or seek independent advice.
1.4 These Terms are drafted to comply with, and do not limit any right you have under, the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”). Where any clause in these Terms conflicts with a right you have under the CPA or ECTA, your statutory right prevails.
2. Who May Use This Site
2.1 You must be at least 18 years old, or placing an order with the consent and supervision of a parent or legal guardian, to purchase from this Site.
2.2 You confirm that all information you provide to us is true, accurate, and complete.
3. Products and Product Descriptions
3.1 We take reasonable care to display our footwear and clothing accurately, including images, sizing, colour, and material descriptions. However:
(a) colours may appear slightly different on your screen due to display settings, lighting, and photography; (b) sizing charts are provided as a guide only and may vary slightly between brands and styles; and (c) minor variations in stitching, texture, or finish are normal for the materials used and do not constitute a defect.
3.2 We reserve the right to discontinue, modify, or limit the quantity of any product at any time without notice.
4. Pricing
4.1 All prices are displayed in South African Rand (ZAR) and, where applicable, are inclusive of Value-Added Tax (VAT).
4.2 Prices exclude delivery charges, which are calculated and displayed separately at checkout in accordance with our Shipping Policy.
4.3 We take reasonable steps to ensure prices displayed on the Site are correct. If, due to a technical error, human error, or system fault, an item is listed at an incorrect price:
(a) if the correct price is higher than the price stated, we will contact you before dispatch to inform you of the correct price and give you the option to confirm your order at the correct price or cancel it for a full refund; we will not charge you the higher price without your consent; and (b) we reserve the right to refuse or cancel any order affected by a pricing error, in which case we will refund any amount already paid in full.
4.4 We reserve the right to change prices at any time, provided that the price applicable to an order already placed and confirmed will not change.
5. Placing an Order
5.1 Placing an order on the Site constitutes an offer by you to purchase the selected products, subject to these Terms.
5.2 After you place an order, we will send you an email acknowledging receipt of your order. This acknowledgement does not constitute our acceptance of your order.
5.3 A binding agreement of sale is only concluded once we dispatch the goods to you (or notify you that the goods are ready for collection), and only in respect of the items confirmed as dispatched. We reserve the right to decline or cancel all or part of an order at any time before dispatch — for example, where an item is out of stock, where we suspect fraud, or where a pricing or listing error has occurred — in which case we will refund any payment made for the cancelled portion in full and as soon as reasonably possible.
5.4 We may, at our discretion, limit the quantity of any product that may be purchased per customer or per order.
6. Payment
6.1 We accept the payment methods displayed at checkout. Payment must be received in full before your order is processed and dispatched, unless otherwise agreed in writing.
6.2 We use third-party payment gateways to process card and other electronic payments. We do not store your full card details on our systems. Your payment information is processed in accordance with the applicable payment provider’s security standards and our Privacy Policy.
6.3 We reserve the right to refuse, cancel, or delay any order where we reasonably suspect fraudulent, unauthorised, or unlawful activity, and to take any lawful steps necessary to verify your identity or payment details.
7. Delivery
Delivery of your order is governed by our Shipping Policy, which forms part of these Terms.
8. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Returns and Refunds Policy, which forms part of these Terms and sets out, among other things, your statutory cancellation and warranty rights under ECTA and the CPA.
9. Intellectual Property
9.1 All content on the Site — including logos, trademarks, product photography, graphics, text, and software — is owned by or licensed to us and is protected by South African and international intellectual property law.
9.2 You may not reproduce, distribute, modify, or use any content from the Site for commercial purposes without our prior written consent.
10. Acceptable Use of the Site
You agree not to:
(a) use the Site for any unlawful purpose or in a way that infringes any third party’s rights; (b) attempt to gain unauthorised access to the Site, our systems, or any account not belonging to you; (c) upload or transmit any virus, malware, or harmful code; or (d) scrape, harvest, or otherwise extract data from the Site using automated means without our prior written consent.
We reserve the right to suspend or terminate your access to the Site, and to cancel any pending order, if we reasonably believe you have breached this clause.
11. Promotions, Discount Codes, and Gift Cards
11.1 Promotional discounts and discount codes are valid only for the period stated, apply only to the products specified, and cannot be combined with any other offer unless expressly stated.
11.2 We reserve the right to withdraw, amend, or refuse to honour a promotion or discount code at any time before an order is dispatched, including where it has been applied, obtained, or used in error or in a manner we reasonably consider to be abusive.
11.3 Gift cards do not expire earlier than any minimum period prescribed by law, have no cash redemption value except where required by law, and are not refundable once purchased, except as required by law.
12. Accounts
12.1 If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
12.2 You must notify us immediately of any unauthorised use of your account.
13. Limitation of Liability
PLEASE READ THIS CLAUSE CAREFULLY. IT LIMITS OUR LIABILITY TO YOU.
13.1 Nothing in these Terms limits or excludes:
(a) our liability for death or personal injury caused by our gross negligence; (b) our liability for fraud or fraudulent misrepresentation; (c) any liability we cannot lawfully limit or exclude under the CPA, including our strict liability for harm caused by unsafe, defective, or hazardous goods under section 61 of the CPA; or (d) any other right you have under the CPA or ECTA that cannot lawfully be limited.
13.2 Subject to clause 13.1, and to the maximum extent permitted by law:
(a) the Site and its content are provided “as is”, and we do not warrant that the Site will be uninterrupted, error-free, or secure; (b) we will not be liable for any indirect, special, or consequential loss (including loss of profit, business, or goodwill) arising out of your use of the Site or purchase of products, whether in contract, delict, or otherwise; and (c) our total aggregate liability to you arising out of or in connection with an order, however it arises, will not exceed the total price paid by you for the products giving rise to the claim.
13.3 Nothing in this clause affects your statutory rights as a consumer under the CPA or ECTA.
14. Indemnity
PLEASE READ THIS CLAUSE CAREFULLY.
To the extent permitted by law, you agree to indemnify and hold us harmless against any claim, loss, or damage arising from your breach of these Terms or your unlawful use of the Site, except to the extent such claim, loss, or damage arises from our own negligence or breach of these Terms.
15. Force Majeure
We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disaster, load shedding, courier or supply chain disruption, civil unrest, or government action. Where such an event occurs, we will notify you as soon as reasonably possible and take reasonable steps to minimise the impact.
16. Privacy
We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy Policy, available at [LINK TO PRIVACY POLICY]. [Note to store owner: a POPIA-compliant Privacy Policy is a separate mandatory document — this Terms document does not itself satisfy your POPIA obligations.]
17. Complaints and Dispute Resolution
17.1 If you have a complaint, please contact us first at shoewizesa@gmail.com so that we can try to resolve it directly and promptly.
17.2 If we are unable to resolve your complaint to your satisfaction, you have the right, in accordance with the CPA, to refer the matter to:
(a) the Consumer Goods and Services Ombud (CGSO) — www.cgso.org.za; (b) the National Consumer Commission (NCC) — www.thencc.gov.za; (c) the applicable Provincial Consumer Court in your province; or (d) the National Consumer Tribunal, where applicable.
17.3 Nothing in this clause limits your right to approach a court of competent jurisdiction at any time.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. You and we consent to the non-exclusive jurisdiction of the South African courts, without prejudice to any right you may have to approach an ombud, tribunal, or consumer court under the CPA.
19. Changes to These Terms
We may update these Terms from time to time. The version in force at the time you place an order will apply to that order. Changes will not apply retrospectively to orders already placed.
20. General
20.1 If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
20.2 Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
20.3 These Terms, together with our Returns and Refunds Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Site and purchase of products.
21. Contact Us
Shoewize Email: shoewizesa@gmail.com
Business hours: 09:00 – 17:00, Monday to Friday