Shipping Policy

Shoewize Last updated: 31 August 2026

This policy forms part of our Terms and Conditions and explains how we deliver orders placed on https://shoewize.co.za/.

1. Delivery Areas

1.1 We currently deliver only to addresses within South Africa. We do not offer international shipping.

1.2 We use The Courier Guy for all deliveries. Delivery to remote or outlying areas (as determined by The Courier Guy) may take longer than the estimates in clause 3 below.

2. Processing Time

2.1 Orders are processed within 2–3 business days of payment being received and cleared, excluding weekends and South African public holidays.

2.2 During peak periods (e.g. Black Friday, festive season sales), processing times may be longer; we will notify you on the Site if this is the case.

3. Delivery Timeframes

3.1 Estimated delivery timeframes, from the date of dispatch, are:

Major metro areas: [2–4] business days
Other areas: [3–7] business days
Outlying/remote areas: [5–10] business days

3.2 These are estimates, not guarantees. We and our courier partners will make reasonable efforts to deliver within these timeframes, but delivery times may be affected by factors outside our control (see clause 8).

3.3 In accordance with section 46 of the Electronic Communications and Transactions Act, we will perform your order (dispatch your goods) within 30 days of receiving it, or such other period as we agree with you, unless prevented by circumstances beyond our reasonable control.

4. Shipping Costs

4.1 We charge a flat shipping fee of R99 per order, shown at checkout before you confirm payment, regardless of order size or delivery address within South Africa.

5. Order Tracking

Once your order has been dispatched, we will send you a tracking number and/or link by email or SMS so you can follow its progress.

6. Risk and Ownership

6.1 Risk in the goods (for example, risk of loss or damage) passes to you on delivery to the address you provided.

6.2 Ownership of the goods passes to you once we have received payment in full.

7. Delivery Address and Failed Deliveries

7.1 It is your responsibility to provide a complete and accurate delivery address, including any access codes, unit numbers, or delivery instructions we may need. We are not liable for delay, non-delivery, or misdelivery caused by incomplete or incorrect address information you provided.

7.2 The Courier Guy will generally attempt delivery [1–2] times. If delivery is unsuccessful because no one was available to accept the parcel, the courier may leave a notification, hold the parcel at a local depot for collection, or return it to us.

7.3 Where a parcel is returned to us because delivery could not be completed due to an incorrect address or repeated failed delivery attempts, we may charge a reasonable re-delivery fee, or, if you no longer want the item, refund you the price of the goods less our reasonable delivery costs.

8. Delays

8.1 We are not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to courier disruptions, load shedding, adverse weather, public holidays, or civil unrest.

8.2 Where we become aware of a delay that will materially affect your order, we will notify you and, where the delay is significant, offer you the option to cancel the affected part of your order for a full refund.

9. Lost or Damaged Parcels in Transit

9.1 If your order does not arrive within a reasonable time after the estimated delivery window, or arrives visibly damaged, please contact us at shoewizesa@gmail.com within [7] days of the expected delivery date.

9.2 Where we confirm a parcel was lost or damaged in transit, we will, at no cost to you, send a replacement or issue a full refund, in accordance with our Returns and Refunds Policy.

10. Multiple Items and Split Deliveries

Where your order contains items dispatched from different locations or with different stock availability, we may deliver your order in more than one parcel, at no additional cost to you, and we will let you know if this is the case.

11. Contact Us

If you have any questions about delivery of your order:

Shoewize Email: shoewizesa@gmail.com
Business hours: 09:00 – 17:00, Monday to Friday